Privacy Policy

1. Introduction

Welcome to MilkJatt ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website milkjatt.com or use our mobile application MilkJatt.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data").

A. Personal Information You Provide

• Identity Data: Name, phone number, and profile photograph.
• Delivery Data: Home address, geolocation coordinates, and landmark details for milk delivery.
• Financial Data: Payment history and subscription details. Note: We do not store debit/credit card numbers on our servers; payments are processed via secured third-party gateways.

B. Information Collected Automatically (App Permissions)

Note: Most permissions are optional and you can use our core delivery services without granting all permissions.

• Location Information: We collect precise location data to facilitate accurate milk delivery to your doorstep. This may be collected even when the app is running in the background if required for tracking active deliveries. This is optional for app functionality but required for delivery services.
• Device Information: Device ID, model, operating system version, and IP address for security and debugging.
• SMS Permissions: To auto-fill OTPs for seamless login (optional). You can deny this permission and manually enter OTPs.
• Notifications Permission: To keep user up-to date with important order updates. You can deny this permission but you may miss some important updates.

3. How We Use Your Information

We use the collected data for the following purposes:

• To create and manage your subscription account.
• To deliver fresh milk and dairy products to your specific location.
• To process payments and manage billing cycles.
• To send notifications regarding order status, delivery updates, and promotional offers.
• To improve our app functionality and user experience.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Service Providers: We may share your data with third-party delivery partners or payment processors who perform services for us. All service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Deleting Your Data

You have the right to request the deletion of your account and data. You can do this within the App settings or by contacting us at contact@milkjatt.com. Upon request, we will delete your personal information, retaining only what is required by law for tax and accounting purposes.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data: Retained until you delete your account
• Transaction records: Retained for 5 years for legal and accounting purposes
• Location data: Retained only during active delivery and deleted thereafter
• App usage data: Retained for 12 months for analytics purposes

9. International Data Transfers

Your information, including personal data, is processed at our operating offices in India and in any other places where the parties involved in the processing are located. By using our Service, you consent to the processing of your data in India.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data
• Rectification: The right to correct inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request limiting the processing of your data
• Portability: The right to receive your data in a structured format
• Objection: The right to object to processing of your personal data

To exercise these rights, please contact us at contact@milkjatt.com.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also provide in-app notifications for significant changes.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

These services are operated and managed by MilkJatt Private Limited